Quick Facts at a Glance
Before you read the full steps, here are the numbers you need most. All figures are in BDT and come directly from nubd's current payout rules.
| Item | Amount / Time |
|---|---|
| Minimum withdrawal | ৳1,400 |
| Maximum withdrawal per day | ৳65,000 |
| Typical processing time | 34 minutes |
| First-ever withdrawal processing | Up to 2 hours |
| KYC required | Before your first withdrawal |
| KYC review time | Up to 24 hours |
| Withdrawal wagering requirement | 25× on bonus funds |
How to Request a Withdrawal — Step by Step
The process takes under five minutes once your KYC is approved. Follow each step in order.
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1
Log In
Open the nubd login page or the nubd app and sign in to your account.
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2
Go to Cashier
Tap the wallet icon or "Cashier" in the top menu, then select the Withdraw tab.
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3
Choose Method
Pick bKash, Nagad, Rocket, Upay, or Bank Transfer. The account must be in your name.
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4
Enter Amount
Type the amount (minimum ৳1,400). Your available balance and any active bonus terms are shown on-screen.
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5
Confirm
Review the details and tap Submit. You will get an SMS or in-app notification when the payment lands.
Most payouts reach your mobile banking account within 34 minutes. If you are using Bank Transfer, allow up to one working day for the funds to clear.
Withdrawal Limits & Processing Times
nubd applies a daily cap so payouts stay within regulated limits. Plan your cash-outs around these figures.
| Parameter | Details |
|---|---|
| Minimum single withdrawal | ৳1,400 |
| Maximum per day | ৳65,000 (Classic tier) |
| Processing — mobile banking | ~34 minutes |
| Processing — Bank Transfer | Up to 1 business day |
| First-ever withdrawal | Up to 2 hours (identity check) |
| Wagering requirement on bonus | 25× before withdrawal is released |
Supported Withdrawal Methods
Every method below supports instant or near-instant payouts for verified accounts. The receiving account must be registered in your own name — third-party transfers are not accepted.
- bKash ~34 min Mobile banking
- Nagad ~34 min Mobile banking
- Rocket ~34 min Mobile banking
- Upay ~34 min Mobile banking
- Bank Transfer Up to 1 day All major BD banks
If your preferred mobile banking app is not showing in the Cashier, check that you are using the latest version of the nubd app (v3.8.1). The nubd app download page always has the most recent APK.
KYC Verification — Why It Is Required
KYC stands for Know Your Customer. nubd is required to confirm that every withdrawal goes to the person who actually owns the account. You only need to complete KYC once, and it must be done before your first nubd withdraw.
The process is straightforward: upload a clear scan or photo of one government-issued ID, wait up to 24 hours for the review team to approve it, and then your account is verified permanently. After approval, withdrawals process in the normal 34-minute window.
Accepted Identity Documents
- National ID Card (NID) — front and back
- Passport — photo page and signature page
- Driving Licence — front and back
How to Upload Your KYC Documents
Complete these steps from your phone or computer. The upload form accepts JPEG, PNG, and PDF files up to 8 MB each.
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1
Open Account
Log in, go to My Account, and tap the Verification or KYC section.
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2
Select Document Type
Choose NID, Passport, or Driving Licence from the dropdown.
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3
Upload Images
Tap "Upload Front" and "Upload Back" (or the relevant pages for a passport). Check the preview is clear and in focus before submitting.
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4
Submit & Wait
Tap Submit. The review team will respond within 24 hours. You will get an in-app notification once your account is verified.
Photo & File Requirements
Blurry or cropped photos are the main reason KYC reviews are delayed. Follow these guidelines to get approved first time.
- Photograph the document on a plain, contrasting background — dark ID on a light surface or vice versa.
- All four corners of the document must be visible in the frame.
- Make sure text and your photo are sharp. Avoid camera shake.
- Do not cover any part of the document with your fingers.
- Natural daylight is ideal. Avoid flash glare directly on the document surface.
- File formats accepted: JPEG, PNG, PDF. Maximum size per file: 8 MB.
- The name on your ID must match the name you registered with on nubd.
- Documents must be valid (not expired) at the time of submission.
What Happens After You Submit
The nubd compliance team reviews each submission manually. Most reviews complete within a few hours; the maximum is 24 hours. If your submission is rejected, you will receive a message explaining exactly what needs to be corrected — usually a clearer image of one side of the document.
If a Withdrawal Is Declined or Delayed
Withdrawals can fail or pause for a handful of reasons. The table below covers the most common ones and what to do about each.
| Reason | Fix |
|---|---|
| KYC not yet approved | Upload your documents and wait up to 24 hours for review. You cannot withdraw until KYC is complete. |
| Amount below ৳1,400 minimum | Increase the withdrawal amount to at least ৳1,400 or accumulate more winnings first. |
| Daily cap of ৳65,000 reached | Wait until midnight (Bangladesh time, UTC+06) for the daily limit to reset. Or upgrade your VIP tier for a higher cap. |
| Bonus wagering not complete | Check the Bonus section to see how much turnover remains. The 25× requirement must be met before bonus funds become withdrawable. |
| Payment account name mismatch | The bKash, Nagad, or bank account must be in your own name. Third-party accounts are blocked. |
| Technical delay on the payment side | Wait 34 minutes. If funds have not arrived after one hour, contact 24/7 Live Chat with your transaction reference number. |
Common Questions
1 What is the minimum amount I can withdraw from nubd?
The minimum single nubd withdrawal is ৳1,400. If your balance is below this amount, you need to play a little more before cashing out. There is no requirement to withdraw a round number — ৳1,400 or more is fine.
2 How long does a nubd withdrawal take to arrive?
Standard payouts via bKash, Nagad, Rocket, or Upay typically arrive within 34 minutes of approval. Your very first nubd withdraw takes up to 2 hours because the system runs an extra security check. Bank Transfer takes up to one working day.
3 Do I have to complete KYC before every withdrawal?
No. KYC verification is a one-time process that must be completed before your first nubd withdraw. Once your account is verified, you do not need to upload documents again unless nubd's compliance team requests an update — which is rare.
4 Can I withdraw to a bKash account that is not mine?
No. nubd only transfers funds to a payment account registered in the same name as your nubd account. This applies to bKash, Nagad, Rocket, Upay, and Bank Transfer. Withdrawals to third-party accounts will be declined automatically.
5 What documents does nubd accept for KYC?
nubd accepts three types of government-issued ID: National ID Card (NID), Passport, and Driving Licence. Submit clear photos of both sides (or both relevant pages for a passport). The document must be valid and the name must match your registered account name.
6 I have met the wagering requirement but the withdrawal button is greyed out. Why?
The most common reasons are: KYC not yet approved, the amount entered is below ৳1,400, or you have already hit the daily limit of ৳65,000. Check each of these in turn. If none apply, contact 24/7 Live Chat — provide your username and the support team will investigate quickly.
7 How does the 25× wagering requirement work for withdrawals?
The 25× wagering applies only to bonus funds — not to your own deposits. If you claimed the welcome bonus and want to withdraw the bonus portion, you need to wager the bonus amount multiplied by 25 on eligible games before that money is released for cash-out. Your original deposit balance is always freely withdrawable once KYC is done.
8 My KYC was rejected. What should I do?
Read the rejection reason in the notification — it will tell you exactly what was wrong (usually a blurry image or a cropped corner). Retake the photo in good light, make sure all four corners are visible and no text is obscured, and resubmit. A second submission with a clear image is approved in most cases within a few hours. If you are still having trouble, live chat can guide you through the upload in real time.