This Privacy Policy explains how nubd collects, stores and uses your personal data when you create an account, place bets or contact support on nubd.lat. We want you to know exactly what happens to your information — no legal jargon where plain English works better. If you have questions, the Live Chat team is available 24/7.
Last updated: November 2026. If you continue to use nubd after any update to this policy, you accept the revised terms.
Who Runs This Platform
nubd operates the online gaming platform at nubd.lat, serving players in Bangladesh. As the data controller, nubd decides why and how your personal data is processed. For any privacy matter, reach us through the Live Chat widget on the site — we do not publish an email address publicly.
Data We Collect From You
We only collect information that is necessary to run your account, process payments and meet our compliance obligations. Here is a breakdown of the categories:
Information you give us directly
- Full name, date of birth and nationality (required at registration)
- Mobile number and a login credential (password)
- Your preferred payment method — bKash, Nagad, Rocket, Upay or Bank Transfer
- Identity documents submitted for KYC: National ID Card (NID), Passport or Driving Licence
Information collected automatically
- Device type, operating system version and browser
- IP address and approximate location (city level)
- Pages visited, session duration and in-app navigation events
- Deposit and withdrawal transaction records with timestamps
- Game session logs: game name, stake, result and time played
Information from third parties
- Payment confirmation signals from bKash, Nagad and Rocket to verify that a deposit arrived
- Identity verification results from our KYC service provider
How nubd Uses Your Data
| Purpose | Legal basis | Examples |
|---|---|---|
| Running your account | Contract | Processing deposits from ৳400, paying withdrawals, applying bonus credits |
| Identity and age verification | Legal obligation | Confirming you are 18+ before your first withdrawal; reviewing NID or Passport within 24 hours |
| Fraud and AML checks | Legal obligation | Detecting unusual transaction patterns; screening withdrawal requests |
| Customer support | Contract | Answering queries via 24/7 Live Chat; investigating disputed transactions |
| Responsible gaming | Legitimate interest | Identifying signs of problem gambling; applying deposit caps at your request |
| Platform improvement | Legitimate interest | Analysing which games players open most on mobile; fixing navigation issues |
| Personalised offers | Consent (you can withdraw) | Sending reload bonus alerts; matching cricket promos to Bangladesh matches |
We do not sell your personal data to any third party for their own marketing purposes.
Sharing With Third Parties
nubd shares personal data only where necessary. Recipients are bound by data-processing agreements and must handle your information securely.
- Payment processors — bKash, Nagad, Rocket, Upay and Bank Transfer partners receive only the transaction details they need to process your payment.
- Game providers — JILI, Playtech, Spribe, KA Gaming, Evolution, PG Soft and JDB receive a session token; they do not receive your name or payment details.
- KYC provider — receives your submitted document images to confirm identity; results are returned to nubd and the images are not stored by the provider beyond the review window.
- Analytics service — receives anonymised session data (no name, no payment info) to help us improve page performance.
- Regulatory bodies — we disclose data to authorities when required by law.
Cookies and Tracking Technologies
nubd uses cookies and similar local storage mechanisms. Here is what each category does:
- Essential cookies — keep you logged in, remember your session currency (৳ BDT) and prevent duplicate form submissions. These cannot be turned off.
- Analytics cookies — count page views and measure load times. You can opt out through the cookie settings panel.
- Preference cookies — save your chosen game filters and notification settings.
We do not place third-party advertising cookies or share browsing data with ad networks.
How Long We Keep Records
Retention periods depend on the type of data and the reason we hold it:
- Account and KYC records — kept for a minimum of five years after account closure to meet anti-money-laundering requirements.
- Transaction logs — kept for five years; this includes every deposit, withdrawal and bonus transaction.
- Game session logs — kept for two years; used for dispute resolution and responsible-gaming monitoring.
- Support chat transcripts — kept for two years.
- Marketing preferences — deleted within 30 days of you withdrawing consent.
Keeping Your Data Secure
nubd applies industry-standard technical and organisational measures to protect your data:
- TLS 1.3 encryption for all data in transit between your device and our servers
- AES-256 encryption for sensitive fields stored in our database
- Role-based access controls — support agents can see your account details but not raw payment credentials
- Automatic session expiry after a period of inactivity
- Regular security audits and penetration testing
No system is completely immune to breaches. If a data incident affects your account, we will notify you as quickly as practicable and explain the steps being taken.
Your Rights Over Your Data
You have the following rights regarding the personal data nubd holds about you. To exercise any of them, open Live Chat and ask for a "Privacy Request" — we aim to respond within 30 days.
- Access — request a copy of the data we hold on your account.
- Correction — ask us to fix inaccurate details (name spelling, mobile number).
- Erasure — request deletion of data we no longer need; note that legally required records cannot be deleted early.
- Portability — ask for your account data in a machine-readable format.
- Restriction — ask us to pause processing while a dispute is under review.
- Withdraw consent — opt out of marketing communications at any time via your account settings or Live Chat.
Players Under 18
nubd is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us immediately through Live Chat and we will close the account and delete the associated data without delay.
When This Policy Changes
We may update this Privacy Policy to reflect changes in our services, payment integrations or applicable regulations. When we do, the "Last updated" date at the top of this page changes. For significant changes — such as a new data-sharing arrangement — we will send a notice to your registered mobile number before the change takes effect.
Continuing to use nubd after the effective date means you accept the updated policy. If you disagree with a change, you can close your account and request data deletion via Live Chat.
Get in Touch With Us
For any question about this policy or a specific data request, please use the 24/7 Live Chat on nubd.lat. State that your message is a "Privacy Request" so it reaches the right team member. We do not list a postal address or public email to prevent unsolicited contact; Live Chat is the fastest and most secure channel.
18+ · Play Responsibly. If you need help managing your gaming activity, ask the Live Chat team to set a deposit cap or cooling-off period — no questions asked.